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Frequently Asked Questions
- We offer a wide range of fine jewelry, including but not limited to rings, earrings, necklaces, bracelets, and pendants. Our collection features exquisite pieces crafted from 14K gold, adorned with high-quality gemstones such as lab-grown diamonds, sapphires, emeralds, and more.
- Yes, we take pride in offering only genuine, high-quality jewelry crafted from premium materials. Our products are meticulously designed and manufactured to meet the highest standards of craftsmanship and durability.
- Yes, we offer custom jewelry design services for customers looking to create unique and personalized pieces. Our experienced designers work closely with you to bring your vision to life, from concept to finished product.
- Yes, we provide valid tracking numbers for all orders, allowing you to monitor the status and location of your package in real-time. You will receive an email with your tracking information once your order has been shipped.
- Our return policy allows for returns within 14 days of the purchase date, provided the item is in its original condition, unworn, and accompanied by all original documentation. Customized or personalized items may not be eligible for return unless defective. Please refer to our return policy for full details.
- We offer free shipping on all orders within the United States. We use high-quality courier services and provide valid tracking numbers for all shipments. Duties and taxes are prepaid by us, ensuring a hassle-free delivery experience for our customers.
- We offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Duties, taxes, and customs fees are the responsibility of the customer and are not prepaid by us. Please contact us for assistance with estimating these costs.
- Proper care and maintenance are essential for preserving the beauty and longevity of your jewelry. We recommend storing your jewelry in a clean, dry place away from direct sunlight and humidity. Regular cleaning with a soft cloth and mild soap solution can help maintain its shine. Refer to our product care guide for detailed instructions.
- Yes, we stand behind the quality of our products and offer a warranty against defects in materials and craftsmanship. Please contact us for warranty details and assistance with any issues you may encounter.
- Our customer support team is available to assist you with any questions or concerns you may have. You can reach us by WhatsApp, email, or through the contact form on our website.
Please check the link below for the ring size guide:
We hope these FAQs address any questions or concerns you may have. If you require further assistance, please don't hesitate to reach out to our customer support team.