At Runda, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy to ensure your peace of mind.
Eligibility for Returns:
- Items must be returned within 14 days of the purchase date.
- Items must be in their original condition, unworn, and accompanied by all original documentation.
- Customized or personalized items are not eligible for return unless defective.
Initiating a Return: To initiate a return, please contact our customer support team.
Eligibility for Exchanges:
- Exchanges are accepted within 14 days of the purchase date.
- Items for exchange must be in their original condition, unworn, and accompanied by all original documentation.
Initiating an Exchange: To initiate an exchange, please contact our customer support team.
Return Shipping: Customers are responsible for the cost of return shipping, except in cases where the item received is defective or damaged.
Processing Refunds: Refunds will be processed within 7-10 business days of receiving the returned item. Refunds will be issued to the original method of payment.
Processing Exchanges: Exchanges will be processed within 7-10 business days of receiving the exchanged item. We will ship the exchanged item once the original item is received and inspected.
Contact Us: If you have any questions or concerns about our return and exchange policy, please contact our customer support team. We're here to help!